Terms of service

TERMS OF SERVICE

1. Binding Agreement

By purchasing, enrolling in, submitting payment for, or accessing any coaching service or program provided by The Physique Factory HQ, the client enters into a legally binding agreement.

Checking a box, clicking purchase, sending payment, signing electronically, or accessing the program constitutes acceptance of these terms and carries the same legal effect as a handwritten signature.

If the client does not agree, they must not complete the purchase or access services.

2. Service Classification

The client is purchasing a customized digital educational coaching program.

Services include:

  • Personalized training program creation

  • Personalized nutrition structure

  • Instructional education on implementation

  • Behavioral coaching framework

  • Accountability systems

  • Access to coaching communication

The Company provides educational coaching only and does not provide:

  • Medical care

  • Therapy

  • Physiotherapy

  • Dietetics

No specific results are guaranteed. Results depend on adherence and individual factors.

3. Fulfillment of Service

The primary service is fulfilled when the client receives:

  • Their custom program

  • Implementation instructions

  • Access to the coaching platform or communication channel

Ongoing check-ins and accountability are support features and are not the primary purchased item.

The majority of professional work occurs prior to and at delivery.

4. Program Duration

The listed duration represents support access only. It does not represent weekly earned service value.

Payment plans are courtesy financing options and do not divide the purchase into installment products.

5. Payment Responsibility

Clients agree to complete all payments regardless of participation level.

Failure to use the service does not cancel financial responsibility.

Missed payments may result in suspended access while financial obligations remain active.

6. Termination by Coach

Services may be terminated for:

  • Abusive or inappropriate behavior

  • Harassment

  • Fraudulent disputes or chargebacks

Termination for misconduct results in immediate removal without refund.

7. Assumption of Risk

Clients voluntarily participate and accept risks associated with exercise and nutrition.

Medical clearance is the client’s responsibility.

The Coach is not liable except in cases of gross negligence.

8. Communication Expectations

Responses occur during business hours and are not guaranteed in real time.

9. Reputation & Conduct

Both parties agree not to knowingly publish false or defamatory statements.

10. Intellectual Property

All programs, plans, documents, and materials remain the property of The Physique Factory HQ.

They may not be copied, shared, redistributed, or resold.

Unauthorized distribution may result in termination and legal action.

11. Governing Law

This agreement is governed by the laws of Ontario, Canada.

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